Shogun in Brighton

9675 Village Place Blvd, Brighton, MI 48116-2086, Brighton

Overview

Cuisine
  • Japanese
  • Sushi
  • Asian
  • Chinese

Restaurant Hours

Monday

08:00 - 17:00

Tuesday

08:00 - 17:00

Wednesday

08:00 - 17:00

Thursday

00:00 - 17:00

Friday

00:00 - 17:00

How can I speak with Comcast service center in Howell Mi on the phone?

good FING LUCK!!

Can I drop off cable box stuff at the Eastwood town center. For comcast

Yes

My box keeps turning on and off, I suspect it is either the power supply or the unit itself. Can I just drop by your office on Clippert St.to swap them?

In and out...

My internet has disconnected every day for last two weeks, the phone and TV work fine ... I have to unplug everything EVERY day to reboot it ... do I need a new modem? Can I just stop at "store" to get one?

It shouldn't do that.. I would go to the store and get a new modem..

Can u return cable equipment at this location,

Yes. They are very quick at this location.

installing my own router. comcast compatable. where do i return your router?

Take it to your nearest Comcast/Xfinity store.

How do u link new remote to cable box?

Check comcast web Q+A

Review

Add rating restaurant:
Shogun
jw
james white
google
06.13.2021
1/5

This store is "temporarily" closed even though Xfinity and Google say it's open. 06/03/2020

Shogun
gc
gone cray
google
11.15.2018
5/5

Got three replacement remotes for my grandparents that keep losing them for free and fast

Shogun
JH
Jon Howell
google
11.15.2018
1/5

Trash service and people.

Shogun
SS
Steve Schouten
google
11.07.2018
4/5

Had a good experience at this site on our last visit. Pleasantly surprised.

Shogun
MC
Mike Cook
google
11.05.2018
1/5

Horrible service. They first moved than found more ways to charge more. And after having to sit there for an hour cause they didn’t know what they were doing. Oh. The system is slow. They’re the internet and they’re saying it’s slow

Shogun
AH
Alex Hockemeyer
google
11.05.2018
1/5

Farrah was very rude to me when I visited today to sign up for service. I was initially upset with some of the fees that weren't explained to me at 1st. But then she said and I quote "so you know how this company runs?" And when I asked to immediately speak to a manager or supervisor she lied and said that there wasn't any, even there was . The supervisor took my complaintand had another employee handle me.. I almost left abs went til at&t because of Farrah

Shogun
JC
Jerry Cullen
google
10.17.2018
5/5

Tanisha was the MOST helpful & knowledgeable CSR I've EVER encountered at Comcast Many THANKS to her in addressing my needs & concerns

Shogun
DD
Dana Dyderski
google
10.09.2018
5/5

Khara assisted us for two days. Her wonderful sense of humor and intelligence made a trip nobody wants into a fun afternoon

Shogun
JS
Jessica Spinner
google
09.09.2018
1/5

Absolutely stupid automated phone system ! Keep going in circles! I hate it!

Shogun
MJ
Martin James McMillan
google
08.22.2018
1/5

Customers came in after us with the same name. There was no other way to prove who was in first. We said we were in here first, the other person said they didn't know if they were or not. An employee came over and wrongly said it was the other couple were first. She didn't check us in, we watched her check the other couple in. There is no take a number system only first names and obviously people don't check the list to make sure there aren't duplicate names. Literally three employees doing nothing and two helping customers.

Shogun
MN
Mike Nastally
google
08.19.2018
1/5

Going to the store was ok. What the problem really is, is the customer service over phone. I would say that its terrible and substandard. Even when I tried to find out where the store was located, I couldn't just make a regular phone call to find it out. Recording wanted to know if I was an existing customer or not just to find out where the store is at. How ridiculous!!! This is the reason for one star. You guys have terrible customer service period...

Shogun
MS
M. SPRINGER
google
08.08.2018
1/5

Terrible place of business. Employees don't care about their customers or the environment. I will never do business with this horrible company!!

Shogun
MO
Michael O'Keefe
google
07.26.2018
5/5

The staff were very nice and helpful for my equipment return when I bought my own modem/router combo. They did not try to sell anything to me as some other services have done in the past, and were very pleasant to talk with. Plus was in and out in 5 minutes, great service!

Shogun
CM
Courtney McCampbell
google
06.26.2018
2/5

While the woman who worked with me was nice to me she was very short and rude to another customer who just needed help. I was thinking about internet service so I'm sure she saw me as a sale, but after way she treated the woman who had a problem with her bill, there is no way I'll go with this company. The man who greeted everyone was incredibly nice and he is the reason I gave them 2 stars.

Shogun
JM
John McDermott
google
05.17.2018
1/5

Very rude customer service. Farrah was the lady that "helped" me. She never once looked up from her pad that she was writing notes on. Waited for 20 minutes for nothing. She never once asked for my name or to look up customer profile. I have had better service from a guy on the phone that can barely speak english. I would suggest sticking with calling the 1800 number then going to that store.

Shogun
JO
Justin Otten
google
05.06.2018
4/5

Just returned some old boxes, very clean and bright

Shogun
TN
Tony Nobach
google
04.05.2018
1/5

Very slow service. Not all customer service reps are friendly

Shogun
JK
James Knarian
google
03.22.2018
5/5

TJ hooked me up. In today's environment, it is nearly impossible to get through a customer service interaction without a corporate mandated upsell. TJ helped me resolve my issue and asked me what else I needed. Professional but not pushy. I will continue to use Xfinity.

Shogun
KA
Kevin Andrachek
google
02.23.2018
5/5

The gentleman at the front counter was very friendly and helpful. Answered all my questions. Great experience!

Shogun
Shannon
google
01.27.2018
1/5

This place is a joke, the service and customer service all a joke! Nobody has a clue how to do their job, you get run around after run around! The idea of calling and speaking to a non english speaking individual gives me anxiety every time as I know my time that is valuable is thouroughly wasted and no results ever come from the lengthy customer service calls!

Shogun
AW
Al Wohlart
google
01.17.2018
5/5

Great new store with excellent and prompt service!! Very happy they opened this location.

Shogun
KH
Kevin Hoen
google
09.04.2017
1/5

I was the ONLY customer in the store and there were two employees behind the counter. I had a fairly simple question about their cell phone service and the answer I received was " our systems are down!" and they went back to talking to each other as if I wasn't even there.

Shogun
BW
Bearded Welder
google
08.27.2017
5/5

Very nice people! Helped with everything i needed.

Shogun
DS
Denise Spotts
google
08.12.2017
5/5

Debra, our customer service agent was WONDERFUL!!!! She explained everything to my mother in a way that she could easily understand.

Shogun
GL
Gene L
google
08.04.2017
1/5

Terrible service. Whatever they do, they do it wrong and you have to go back again and again before it is fixed!

Shogun
cyacobe
google
08.03.2017
1/5

Critical: ProfessionalismForced me to come back two days in a row for a modem over technicalities. Hour of my time down the drain. Also refused to give the modem that the tech on the phone offered. Seriously, go elsewhere

Shogun
mg
melissa godzik
google
07.24.2017
5/5

Very helpful and went through the line pretty quickly

Shogun
ab
andrew blahblah
google
07.10.2017
1/5

I tried signing up online for a 1 year plan at $60/month. Every single box said 60/mo--then I click agree. And now the next screen says 70/mo. I didn't realize I needed to screen shot everything to not ripped off. Thought I was dealing with a reputable business.

Shogun
DS
David Salvador
google
07.04.2017
1/5

20 people waiting... One employee slower than molasses and the other even slower. Seems like a company that knows for a fact customers will be arriving non stop all day long would have it least five or more assisting employees to prevent such an extremely long wait. Terrible service. Nice store though.

Shogun
GS
Gundi Sloan
google
05.07.2017
4/5

Why did you move from Howell/Hartland area?Have to let mobil subscribers know! Also let them know if you have an Apple phone, that apple cannot offer an upgrade unless you pay for the phone!! Have to upgrade thru Xfinity...learn the hard way with lots of miles on the auto!!!

Shogun
MK
Madison Kobe
google
05.03.2017
2/5

The wait was quite long for 4 people behind the counter on a Wednesday. The return I was making was very quick and easy, but I was surprised I had to wait so long, and there was no where to wait, really.

Shogun
TT
Tammie Tobel
google
02.08.2017
1/5

I went in here today because I can't seem to get Comcast to install new service at our new construction home in Brighton. The girl at the counter was absolutely no help all she did was read me the stuff on the screen and said there was nothing she could do don't waste your time going here unless you have equipment to turn in because they are not helpful at all for anything else. I have been calling Comcast for 4 months to get a line ran from the road to the house when all the neighbors currently have Comcast and for some reason every person I talk to doesn't do anything and it's still not done

Shogun
JF
James Fogarty
google
11.20.2016
5/5

Friendly staff willing to go the extra mile for you.

Shogun
DM
Donald Mature
google
11.11.2016
4/5

They were very polite, efficient and professional. I've been a member for two decades. But they became too expensive for me to continue to do so.

Shogun
TH
Todd Highlen
google
10.08.2016
1/5

Poor knowledge of products and service

Shogun
DA
Diana Arnold
google
09.27.2016
3/5

Pick a time when it's not busy or risk getting stuck in a long wait in line. They're helpful and better informed than the service employees when I've called so I prefer going here for my needs when possible. It saves time in the long run.

Shogun
BA
Brent Allen
google
09.08.2016
1/5

Incredibly cryptic sales person. They kept offering me different services than what I was asking for. I looked online ahead of time and knew what I wanted and the sales person said that deal was not available at my location at that price. That was a lie. After 30 minutes of them trying to offer me packages and other "deals" I got the service I saw online at the price I saw online. They consistently lied to get me to buy more services so they could get better commission.

Shogun
AI
Anthony Ingle
google
08.23.2016
4/5

Getting my phone service is fast and efficient, now if they would just stop increasing my internet bill

Shogun
SW
Shalena Wilson
google
08.19.2016
5/5

Amazing service... Wonderful friendly people..

Shogun
DP
Duane Planten
google
07.12.2016
1/5

I was told by Xfinfity customer service to go to the store to show proof of lease when I moved into the new apartment. I do that. However, the associate that helped me at the store failed to enter into the notes that I had provided the proof required. So after several more calls and being on hold for countless hours, I still do not have service. I am deeply disappointed in the service that Xfinity/Comcast is providing. No apologies for the inconvenience have been given by anyone I've spoken too.

Shogun
Bb
BAM bradley Major MajorPain78
google
05.19.2016
5/5

Great new renovation. Awesome Place great comfortable atmosphere very fast in Acura service

Shogun
SR
Sarah Rose
google
05.17.2016
1/5

They 100% scammed us at this location. We were told we would receive a 30 day free trial of internet services so we could decide if we liked the plan we were on. We get to day 30 and we are billed for that 30 day free trial and the next month. We are confused and call to find out that the 30 days free would only be free under certain conditions. We were not told this in any way shape or form and obviously didnt meet the conditions. We were told we had a free 30 days, point blank. On top of that, we were told we would get a discount that was never applied. Our agent who set us up blatantly lied to us. We reached out to customer service to see if we could push the 30 day payment back because we cannot afford it at the time (we are two twenty somethings in our first apartment) and they did absolutely nothing to help. If you're thinking of going to this location, I highly recommend AT&T on I-69 by the mall. I wont stand for blatant lies and false advertising.

Shogun
BC
Baron Crandall
google
05.13.2016
5/5

Wes made the experience great. Signed up for mobile, he made it quick and easy 👍🏽

Shogun
CR
C R
google
04.14.2016
5/5

Literally I hate Comcast and cannot wait to replace them with a new ISP. That being said, I went in to the Eastwood store today and it was amazing!!!! The gentleman came out and opened the door for us as we approached, the woman at the desk was very kind and helpful. The greeter noticed my daughter didn’t have a seat and brought one over for her. We are talking about a company that I have despised for years but whatever they are doing at this location is a game changer.

Shogun
BH
Brady Hess
google
04.07.2016
1/5

Cable providers are almost worse than car dealers at this point. The people in the Hartland store are super nice, I just feel bad they work for a horrible company. Signed a 24 month deal in Nov 2018, and my rate has gone up $30 a month since with no explanation.

Shogun
Pp
Platte puss
google
02.22.2016
5/5

I use the kiosk for quick payments. That is very convenient. If I need assistance I will see a person. Thank you for putting that in. Maybe you should consider putting one of those outside for after hours payments, or on the side of the building for drive-up payments. Just a quick suggestion. 10 out of 10.

Shogun
cc
c clark
google
02.22.2016
3/5

3 stars because of the 2 helpful customer service agents. ZERO stars for the lady with the attitude, rolling eyes, arguing w/ coworker (couldn't see complete name tag because of her hair, but it had "isha" at the end of her name). She was not friendly, not courteous or professional.

Shogun
TF
Ted F
google
02.10.2016
5/5

Incredibly helpful staff and a zero wait time when we were there. Much better experience than trying to get hold of a human being via their phone system.

Shogun
MM
Mark Mudry
google
01.07.2016
5/5

This was the second time I was at this store. Both times I was quickly greeted and was out in 15 minutes. Problems solved and what I thought was record times.

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